FAQs

 

What is your processing time?

Because our products are made-to-order please expect 10-14 days for BFE to process, produce and ship your order.

 

What is your shipping policy?

We offer a flat rate of $5.00 per order. For orders over $100 you'll get FREE shipping. At this time we only ship to addresses in the United States through UPS.

 

What is your return policy?

We offer a full refund excluding shipping costs for items that have not been worn by your pet or washed unless it has been personalized with your pet’s name. We cannot make refunds on personalized items. When placing an order for a personalized item please make sure you send correct spelling of your pet’s name.

©2020 by Best Friends Embroidery

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