FAQs

What is the quality of your products?

When you shop at Best Friends Embroidery, you are purchasing the very best American-made quality. All items are constructed using high-end and advanced sewing techniques. Seams are backstitched allowing for durability. Stripes and plaids are matched.  Armholes are encased in hand-made matching bias tape, bows are detachable for ease in washing, and buttons are hand-knotted so they stay put. 

 

I use only quality fabrics that will hold the shape and color without distortion or fading. Every item is fully lined. All items also feature exquisite machine embroidery that makes each piece special and unique. You can personalize any item that I produce.

 

What is your processing time?

Because our products are made-to-order please expect 10-14 days for BFE to process, produce and ship your order.

 

What is your shipping policy?

We offer a flat rate of $5.00 per order. For orders over $100 you'll get FREE shipping. At this time we only ship to addresses in the United States through UPS.

 

What is your return policy?

We offer a full refund excluding shipping costs for items that have not been worn by you or your pet or washed unless it has been personalized. We cannot make refunds on personalized items. When placing an order for a personalized item please make sure you double-check your spelling before submitting.